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SBI Launches SBI Intelligent Assistant (SIA) – Chatbot For Customer Care | 08-Sep-2017 14:51


sia-chatbot

i.State Bank of India (SBI) is the latest to get smitten by the Artificial Intelligence and Automation. They have launched their first ever chatbot called SBI Intelligent Assistant or SIA, which would be powered by AI, and designed to assist customers.
ii.After ICICI Bank and HDFC Bank adopted automation in banking, SBI’s move towards AI is seen as a major leap for Indian banking.
iii.This special chatbot has been created & developed by Allincall, which is a startup from Mumbai, and backed by startup cell of IIT Bombay. As per the details available, Allincall has used machine learning, and bot experience to create an AI powered chatbot, which will respond to customer’s query, and provide them solution.